Privacy Policy

1. Who we are

This website is operated by Flowbot Marketing, a sole trader business based in the United Kingdom.

• Trading name: Flowbot Marketing
• Address: 16 Saint Clements Court, Crewe, CW2 5NS
• Email: ry@flowbotco.co.uk
• Phone: 07454 077574

We are the data controller for the personal data collected through this website.

2. What personal data we collect

When you submit our contact form, we collect:

• Your name
• Your email address
• Your phone number
• The message or enquiry you submit

We do not collect any other personal data, and we do not use analytics tracking software on this website.

3. Why we collect it and our lawful basis

We collect your contact details solely to respond to your enquiry about our marketing services. Our lawful basis for processing this data under UK GDPR is legitimate interests — specifically, the mutual interest of both parties in communicating about a potential business relationship.

4. Who we share your data with

Your contact form submission is delivered to us via EmailJS (emailjs.com), a third-party email delivery service. EmailJS acts as a data processor on our behalf and processes your submission data solely to send it to our inbox.

EmailJS is a US-based service. By submitting the contact form, your data may be transferred to and processed in the United States. EmailJS operates under standard contractual clauses and applicable data protection regulations. You can review their privacy policy at emailjs.com/legal/privacy-policy.

We do not sell, rent, or otherwise share your personal data with any other third parties.

5. How long we keep your data

Enquiry data received via the contact form is retained for up to 12 months from the date of receipt, after which it is deleted. If an ongoing business relationship is established, we may retain relevant communications for the duration of that relationship plus 12 months.

6. Your rights

Under UK GDPR, you have the following rights:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to ask us to correct inaccurate data
• Right to erasure — to ask us to delete your data
• Right to portability — to receive your data in a portable format
• Right to object — to object to processing based on legitimate interests
• Right to restriction — to ask us to restrict processing in certain circumstances

To exercise any of these rights, please contact us at ry@flowbotco.co.uk. We will respond within one calendar month.

7. Cookies

This website does not set any first-party cookies. However, the Google Maps widget embedded on our contact page may set third-party cookies if you have given consent. Please see our Cookie Policy for full details.

8. Right to complain

If you believe we have not handled your personal data in accordance with UK GDPR, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to check back periodically.